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Program terms

These terms cover enrolling in Upstate Coaching programs through this website.

What you’re buying

Each program’s inclusions, price, billing schedule, commitment length, and guarantee are shown on the program page and again on the review screen before you pay. The terms you see at checkout are saved with your order and don’t change if our prices change later.

Billing

  • Card payments are processed by Stripe and billed monthly. We never charge a full commitment up front.
  • Fixed-length options (such as 3, 6, and 12-month commitments, and Wedding Ready) show the number of payments and your total obligation before you pay.
  • 3, 6, and 12-month commitments continue month-to-month at the same monthly rate after the commitment ends, until you cancel. We email you about two weeks before your commitment ends. Wedding Ready stops billing after its final payment.
  • A first-month-free code makes your first monthly payment $0; your commitment length and the remaining monthly payments stay the same, as shown before you pay.
  • See Guarantees, cancellations & refunds for cancellation rules and guarantee terms.

Sessions

Complimentary sessions included with an enrollment are a total for that enrollment unless the program says “every month.” Sessions are scheduled in the app based on your coach’s availability and location. In-person sessions are only available in Upstate South Carolina; online coaching is available anywhere.

Health and safety

Coaching is not medical care. Before your first session you’ll complete a health screening questionnaire and sign a liability waiver in the app. BMI, BMR, and metabolic-age figures are calculated or device-estimated numbers, not laboratory tests or a medical diagnosis. Talk with your doctor before starting a new exercise or nutrition program.

Results

Client photos and stories on this site are individual experiences. Results vary and aren’t typical or guaranteed, except as stated in a program’s written guarantee.

Contact

Questions about these terms or your enrollment: [email protected]